Ok, well seen as it's not my zinger I guess I feel differently. Not sure I'd be feeling this way if it were my forceps
As for the soles, it's pointless speaking to anyone there on the help desk. Very rarely will they be fishermen themselves
Ask to speak to their supervisor etc.
I know people in airflo who are very keen fishermen and very decent people. If you spoke to them, instead of some monkey from a temping agency on the call centre floor, you may get somewhere?
In fact I promise you.
If your soles are in warranty, you'll be fine. Like I said, if they are, let me know