Broke the tip of my Greys G-Tec 9' #5 last week. Own fault, doh.

Phoned Greys and explained what I'd done, and that I needed a replacment tip. Fully expected to have to pay for it. They told me to cut it into peices and send in an envelope to them with a copy of the receipt, and they'd send a replacement tip, free. I didn't even need to pay the £25 they mention as handling charge on their website.

Sent it on Wednesday, received free replacement as promised yesterday.

Excellent customer service imho.

Cheers
S

Well done Greys, that's the way to do it
G.Loomis/Loomis Shimano take note !!!!!
Contacted Felindre regarding getting my GLX repaired, [tip section only, oops !! ] they want a purchase receipt,[ or a credit card receipt ] a warranty card AND 15% of the retail - £104.50
On a 6 year old rod ??? Gimme a break, I can just about swallow the "handling charge", but to bend you over for paperwork that was probably lobbed years ago.............

__________________
"I'm not as think as you confused I am"

Yep, usually only takes them 5 days. Tip broke on my G-tec 9ft 6 weight last year, I fell with the rod breaking it. Was happy to pay the £25 as it was my fault.
This year the middle section broke during casting on my G-tec 9.5 ft 7 weight.
No receipts etc but registered on their old web site at time of purchase. Letter saying so put in with broken section cut up and a cheque just in case, £54 cheeper than buyinh new section at £100 or so. New section arrived, invoice saying chegue destroyed, cost nil.