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Old 30-04-2010, 01:38 AM
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I was at Stocks on Tuesday . Got there early and had a sleep , i was woken by Matt who informed me i had a flat tyre in my Merc Van. Without promting he rang the garage and arranged for them to come out and replace it. he asked for the keys , told me to have a good days fishing and he would have it sorted for me comming off the water.......Had a great day , plenty fish on the dries,and sure enough when i was finished there was the van with a new tyre all sort and ready for the journey home.......How many fishery staff do you know that would do that for a client.....not many i bet.....

Cheers to Matt & Pete
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Old 30-04-2010, 05:00 AM
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How good is that? Nice one. I had a flat (slow puncture) at Avington last year. Whilst they didn't go to the same lengths as your guys, they wheeled out the compressor and re-inflated me enough to get me back home so I could whip the spare on and get a new tyre sorted. Goes along way this sort of thing.
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Old 30-04-2010, 05:15 AM
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All in a days work for Matt hey Paul? Nowt's too much trouble for the lad. A class act and a real asset to Stocks.
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Old 30-04-2010, 08:07 AM
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Thats the way forward and the man is to be highly commended, that kind of helpfulness will keep anglers coming back again and again. Some fishery owners/managers could possibly learn a lot from this kind of approach and may find they also reap the benefits instead of getting themselves a bad rep amongst local anglers, who are they're bread and butter. There are some around who "dont do customer care".
I had a tale relayed to me recently about a fishery manager(no names named as it was second hand info, but i fully trust the aggrieved party, a gent, and if he reads this, he may name but i wont) Who, when questioned by a season ticket holder about when some much needed general tidying up around certain areas of the fishery would be undertaken was met with the response "heres 40p, go phone someone who gives a ****"
A trip to Stocks would serve this character well me thinks!
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Old 30-04-2010, 08:51 AM
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Quote:
Originally Posted by Paul Davison View Post
I was at Stocks on Tuesday . Got there early and had a sleep , i was woken by Matt who informed me i had a flat tyre in my Merc Van. Without promting he rang the garage and arranged for them to come out and replace it. he asked for the keys , told me to have a good days fishing and he would have it sorted for me comming off the water.......Had a great day , plenty fish on the dries,and sure enough when i was finished there was the van with a new tyre all sort and ready for the journey home.......How many fishery staff do you know that would do that for a client.....not many i bet.....

Cheers to Matt & Pete
Next week you will receive a bill for £300
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Old 24-10-2010, 11:13 PM
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Good lads at stocks not fished it as much this summer due to taking kids out and other challenges (The Wife)
First class Venue...Well in Matt
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Old 25-10-2010, 11:52 AM
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What a great service, top marks to Stocks for this.

However, Paul, you took some photographs for a match I organised 2 years ago and I'm still waiting for them to be sent. It's got to work both ways!!!!
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