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brand new flextec SNAPPED brand new flextec SNAPPED
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Old 07-02-2010, 11:34 AM
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Angry brand new flextec SNAPPED
10ft #5/6 4 piece----SORRY 5 PIECE not even 1 hour into the session and bang,talk about hacked off !!!!
life time guarantee from flextec--yeah right,at a cost of £30-00.the rod only cost me that.
oh well suppose ive got a spare tube now
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Last edited by kevspread; 07-02-2010 at 11:40 AM.
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Old 07-02-2010, 11:57 AM
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I do not understand this. Why the £30 cost. If the rod was brand new & snapped it should be replaced by the seller at "no cost" to you as it was "unfit for the purpose". On as aside think this "unconditional rod warranty" should be kicked into touch once & for all.
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Old 07-02-2010, 12:03 PM
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Highlanders right Kev, not your fault, and under warranty.
Give them what for.
S.
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Old 07-02-2010, 12:16 PM
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Seems to be an ongoing problem. Cant say much more or it will be deleted again
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Old 07-02-2010, 12:25 PM
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have emailed them,will see tomorrow i hope.
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grams to ounces conversion
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thornwoodtroutfishery this is one of my favourite haunts for brownies
wye and usk foundation
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Old 07-02-2010, 03:41 PM
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Flextec's service is second to none...unlike some other people/shops
I'm sure they will sort out the problem.
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Old 07-02-2010, 04:23 PM
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If the rod's brand new, it's got nothing to do with Flextec and nothing to do with any so-called lifetime warranties. Your beef is with the dealer you bought the rod from and it's their legal responsibility to sort it out.

From It?s NOT the manufacturer?s responsibility | Consumer Information

Quote:
The Sale of Goods Act makes reference to ‘the seller’, this is the shop, the retailer, or the individual you bought it from, and is who you made the contract with. It is not the manufacturer, and don’t let the shop tell you otherwise! If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty. Even after this 6 month period, if the item breaks down prematurely , you should always go back to the shop or retailer in the first instance.

Your statutory rights under the Sale of Goods Act take precedence over and above any warranty or guarantee you may have with either the retailer or manufacturer. It is misleading for a shop to tell you they can do nothing simply because their warranty or guarantee has run out, because you will still have your statutory rights. See our section on guarantees and extended warranties for more info.
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Old 07-02-2010, 04:24 PM
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Without wishing to be rude, if you buy a rod for £30 you probably shouldn't expect great quality and/or fantastic customer service. For the record I have a flextec as a backup rod and it's decent enough. Much better than I expected for £30. I have nothing to do with the company by the way.
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Old 07-02-2010, 04:49 PM
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the same thing happened to my mates rod last weekend
he was using it for five mins and it was his first time too
they will replace the rod free of charge but its happening a lot since they started making 4 pc rods instead of 3
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Old 07-02-2010, 05:24 PM
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Buy cheap.. buy twice....

How did it "just snap".... although it is the responsibility of the retailer, there is an assumption it was being used correctly.. yanking out of snags/trees or pulling the line through the tip guide towards the handle can do for the best rod in the world....
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