Have you ever had much problems from Tackle suppliers? Whether On-Line or even after visiting the shop in person?

I had recently ordered a pair of Redington CPX waders from a well known on line retailer at a discounted price. However when they arrived they did not match the specification on the original (from the USA) packaging/ box. Below is what Sportfish were saying about the waders:

" Upper body is made from high density 4 layer RedStorm Waterproof Breathable fabric
# Lower leg is reinforced with high density 5 layer RedStorm Waterproof Breathable fabric
# Articulated knees etc etc."

Below this is what was on the box from Redington in the States:

"The new CPX wader has all of the great features of our new CPX Zip-front waterproof, breathable chest waders.

* Upper body is made from high density 3 layer RedStorm Waterproof Breathable fabric
* Lower leg is reinforced with high density 5 layer RedStorm Waterproof Breathable fabric."

Now not a bid deal in the bigger scheme of things, but that is in my books, very misleading and .............. at best and possibly a matter for the Trades description act etc. On sending them a couple of e-mails on this, their response was Basically, " your the only person to have noticed this and if your not happy send them back" .

I have decided to keep them due to the close booking(s) for fishing, but their attitude was not what I would have expected from them, as I have brought - what could be a delicate situation to their attention.
After being advised to speak to their sales director who listened to my moan and said he will look into it. that was last week and I am still waiting. I would have thought a little thank you / accessory would have been a nice gesture on their part for bringing this to their attention -I.E. screwing anglers with false a description of their product.

What is you view on the above? am I going over the top??

So.... they offered you the opportunity to return them .... you've decided to keep them ....

What did you expect them to do? Perhaps nip round to your house and put another layer on the top section?

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[I]"I still don't know why I fish or why other men fish, except that we like it and it makes us think and feel."[/I] Roderick L Haig-Brown

[url]www.wildfly.net[/url]

[url]http://www.gameanglinginstructors.co.uk/[/url]

During my 26 years of Mail Order Retailing I made a number of important discoveries

i) Nobody is the size they thought they were
ii) All waders eventually leak
iii) So do all breathables and other alleged waterproofs .

I made my life a lot easier by deciding not to sell waders or waterproofs. So I don't!!

Frankly as a Customer you are nuts to buy such intimate items of apparrel without trying the things on in a shop first .

Also you are nuts if you don't go and try a rod before you buy that either !

These days as a Customer you should know that we are deeply into the age of 'Generation Foekwit !' - and a partial manifestation is advertising copy written to deceive the unwary ! And so are all those useful little 'Government Being Helpful' ads currently appearing on TV and Radio in a fairly Mandelsonian breach of Pre Election Advertising Law !

It ain't going to get any easier!

Steve P

Read my post again!! the reason why I had to keep them are explained

Thanks for your lengthy reply on the various pitfalls that the fishing public et al have to content with.

my first point to you is that the waders had a comprehensive sizing chart indicating sizes up the king size and one can pick a suitable size based on that. I can't afford to purchase made to size/fit waders. Most of my waders have fitted very well and have been happy with them. Waders will never be an absolute best fit and one has to accept that when buying them in this fashion. Trying them on in the shop won't tell you their leaking either!!!

On your second point! Do we have to interrogate the wording of the specification on any thing we buy? Does no one tell the truth about their products? Why would I doubt (before I purchased these waders) that they were 4 ply, when it states very clearly that they are.

We buy what is advertised surely, not what they turn out to be!

Its a bit like you order a Car with 6 airbags, but it arrives with only 4, would you be happy?

Tightlines

kf

miss descript should have got a refund or further reduction credit or a credit for your next purchase customer is always right even when they are wrong

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lets fish the clydeGuide

The realisation that you needed waders to go fishing came as a late and sudden surprise?

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[I]"I still don't know why I fish or why other men fish, except that we like it and it makes us think and feel."[/I] Roderick L Haig-Brown

[url]www.wildfly.net[/url]

[url]http://www.gameanglinginstructors.co.uk/[/url]

Thats me B******d then.
I will need to change my name to Loopy Oh that one is taken

You got that right Most leaks are a sudden surprise

It may smack of plagiarism but I'd like to say...

Should of gone to Grommit

Sry.. I'll get mi coat

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