Can anybody tell me if they have got there act together as regards to posting out orders was thinking about putting an order in but i want to check on here first as i know they have had some bad press in the past?

Hi Horses50.
I recently ordered a few bits off them. Order was for a TMC whip finish tool, a TMC bobbin holder, some lead wire, tinsel, and a few other bits. Paid for it, and then realised I actually meant to order 2 bobbin holders.

My mistake, so I rang them within 1 hour of placing the order to add it on to the order, thus avoiding having to pay a second postage charge. Lady on the phone was very nice, and sent me a Paypal request for payment which I paid immediately and was told it would be added to the original order.

When the order arrived, 1 week later, surprise surprise there was only 1 bobbin holder! I e-mailed them on saturday, when I took delivery, but not received a reply yet. If I log on and check my order history there is no record of the second bobbin holder, for which I have paid.
I will telephone them today and will have to wait and see what happens.

I think a week for delivery is simply not good enough. I have recently ordered stuff from Grommitt, Ruthvenflyfisher and Pearly dabbler, all here on the forums, and got my goods the next day.

Needless to say, I am not too impressed with Atkins, but will give them a chance on the phone today; after all, they have had a couple of days to check their e-mail and reply, which they haven't done.
I know it's a small thing, but as this was my first order, I was hoping for a better experience. I doubt I shall use them again. Instead I will deal with forum members wherever possible.

So, watch this space. . .

A wee bit of advice, if I may be so bold.

If you want customer service then speak to Ian Woods (Grommit on here) or ian-woods.co.uk although they dont show everything on their website but ring the shop or PM Grommit.

Free delivery, discount for Forum Members and I have lost count of the number of times an order has arrived within 24hrs.

Once, the postman rang the doorbell with my order as I hung up the phone from the shop - they are that quick!


Ben

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I believe Atkins are based in Ireland so maybe a 24hr delivery service is asking a little too much. Having said that waiting more than a week is not on. I've ordered from Atkins twice in the last 3 months.

First order arrived in 3 days (travel rod and some bass bags) but the 2nd order for some fly boxes took almost 4 weeks to arrive and when I did finally get them they were the wrong size. I did call them but It was just too much hassle to send them back so I sold them to a mate.

I won't use them again.

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If a man speaks in the woods and no woman is there to hear him............is he still wrong????

Hi Horses

I would say that the best advice would be that if a place gets a bad press from quite a few ,then its best avoided, as there is plenty of others with good press who really deserve the support.I believe that all should get a second chance with everything,but not a third.

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Kevin

I don't know about Atkins, but these kilted chaps are brilliant: FMTC - Fishermans Tackle Company Fly Fishing Tackle Supplies

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Blimey, these hooks are sharp...
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I'll second that !

I ordered a rod, reel and line fom Atkins in Northern Ireland. The line came from Yorkshire, the rod came from Sweden and the reel came from somewhere else that I can't remember. There was a fault with the rod so I was told not to send it back to them but to take it to importer! It was resolved in the end but I get the feeling that they aren't a shop, just an organisation that sources tackle. Nothing wrong with that until something goes wrong!

Being a glutton for punishment I ordered some more stuff on 27th Nov, no sign of it yet

Johnny

Thanks for all the replies i would love to use people on the forum,grommit has got one line that i want and he will be getting an order for that at the end of the month,but the other line RIO SELECTIVE TROUT wf5 he does not have and up to yet apart from ebay the only other place to say that they have it in stock that i have found is atkins angling.Tha e bay ones are from the usa, well the wife does a good bit of buying from there and everything that she gets is hammered for duty so i am not too keen on going down that road.

Have you tried these for Rio Selective?

Rio Selective Trout Fly Line

PS. I only had one transaction with Atkins. Ordered a rod tube and they sent the wrong size. Had to go though the palaver of rewrapping and returning. I eventually received the correct one weeks later.
They seem like nice people but oh sooooo disorganised!!