What do you lot think of this from one of the leading tackle dealers.
The first time i had dealings with Airflo and the lifetime garantee returns dept was a couple of years ago when i had to return a rod as it broke at the tip on casting.
As you do i got in touch with them and a fairly easy replaced section was dispatched to the cost from me of £25 for postage ect.
Fair enough i thought at least i get sorted without to much hassle or so i thought.
When said section arrived it did not fit so had to be returned again at my cost.
They suggested i sent this back and they would resend another tio section out to me,this i refused as they wouldnt garantee it would fit.
They then suggested i upgrade a little bit I think it cost me an extra £40 this included p+p this i did.
Within the week my new rod arrived and i was back in action,not for long as this all seeing all dancing rod decided to break at the tip while threading my line through it now this was getting silly.
I got in touch again and they decided to replace the rod again with another upgrade for a new model that was £30 dearer but i still had £25 to pay for delivery so no real saving there.
Now Yes now again i have to replace the new model upgrade again third rod i might add because the varnish is flaking on the but section chuff me its only about three months old.
Back to Airflo again asking for a refund on my original purchase,no chance is the reply because my original purchase was three or more years ago,*******s i thought as you would ok how about some freebies as a sign of good will for all my troubles.
Nope not a cats but we will let you have pickup and delivery free this time that bloody generous i thought (not).
Anyway buy Airflo rods a your peril forewarned is fore armed.

My only experiences of Airflow are sort of mixed...
When fishing with a pal a few years ago his brand new Airflow 'Super-Duper-Cast-a-Million-Miles-Pro-Super-Rod' broke on the first cast. I leant him a Loomis of mine that he happily fished with for the rest of the day and gave me the devil of a job getting back off him.
A few weeks later I broke the Loomis whilst trying to free a fly from a tree (unquestionably my own stupid fault) which was replaced under warrenty without any question or fuss, ironically by the importers, Airflow.

Andy

hi bud
had the same problem with Hardy the best way forward is to threaten them citizens advice b euro thats what i did with hardy
the ITEM MUST BE FIT FOR THE JOB IT IS MADE FOR .
if not it should be REPLACED or a FULL REFUND GIVEN
THAT IS THE LAW
try that one with them also say that citizens advice is willing to take up your case ,trust me they will fold over for you
regards scott

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Harbour Lights Flyfishers

Trouble is i dont want the rod replacing really id rather have my money back and give a Greys rod a try i have had it up to my neck with chuffing Airflo rods.
Thanks for the advice anyway mate.

Go to CAG website and read the threads there and that might help. You may have to join as member to post a thread but very worthwile.
Merry Christmas Everyone

So if their rods are rubbish and their floating lines are rubbish, what apart from their sinking lines are any good? Clothing perhaps? Just would like to know, as I may shortly have an Airflo voucher to spend.

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Location - Ospreylia

in the defence on airflo, i boughta pair of hardwear breathable chesties in october, they were old stock and cost the princley sum of 28 quid, i used them 3 times, whilst i was packing them away last time i noticed the tapes wer coming off the renforcment patch on the ass, i phoned customer services, explained the situation, they told me they had no more hardwear waders left, they replaced them with a pair of tailwater which are currently selling for £110 +
they arrived the following morning, 10/10 for service from me... the new waders are a better fit too...

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Funny I have always had better than excellent service from Airflo, whereas the service I received from Greys has convinced me to never buy another single item from them.

I suppose its what ever mood the person that you are dealing with on the day are in!!

Frank

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Frank Williams APGAI

See Classified for;

Flouro Drop Style Indicators ¦ French/Czech nymphing leaders ¦ Hi-Vis tippet for indicators ¦
Kamoufil leader material ¦
Stroft ABR & GTM

Sponsored Kilimanjaro climb

It really amazes me that so many people are prepared to calmly hand over £20 - £40 to have a faulty section/rod replaced under the terms of a 'lifetime' warranty just because a manufacturer has put that in the terms of their warranty.

If you read through these warranties at some point it will state " this will not effect your statutory rights " or words to that effect and your 'statutory rights' are, as bruno pointed out, that goods should be of merchantable quality and fit for the purpose for which they are sold.

A rod that snaps on it's first outing, or even within a longer period of use (up to six years in some instances) providing it has not been abused, obviously does not meet those criteria and must be replaced or money refunded at no cost to the purchaser.
In the first instance, you should contact the shop you bought it from as the contract you entered into is with them and not the manufacturer.

There is a useful fact sheet issued by the DTI on the Sale of Goods Act and
faulty goods. It is in an easy to understand form and a copy can be seen here -

http://www.berr.gov.uk/whatwedo/cons...page38311.html

It's well worth the five minutes it takes to read it.

Your local authority trading standards department or the citizens advice bureau will be happy to advise you regarding what your rights may be in any particular circumstance.


Dave.

the tip snaping when pulling line through is a rookie error and your fault IMO

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