I'm in my 40's and been fishing since I was 5 and never broken a reel in this way until now. I've had some well and truly jammed reel seats in my time but managed to free all of them, and with some wellie I might add. This reel wasn't given any wellie, but broke off easily - maybe it was dropped in manufacture or faulty metal, who knows?
Good News
After sending an email to Sage in USA I received and fitted the new part this morning with no questions asked - Good old Sage

. I should mention that the reel is fantastic to use, especially after burying my Streamlite Junk.
Thanks to all for input
Mick