Just back from a week in the lakes where i managed to break two rods! my first break happened the night before i had a days fishing scheduled on the river Eden. So, on the way over I called in at John Norris in Penrith and bought a replacement. This rod snapped whilst casting....So called into John Norris on way back home. They replaced both rods! First Class service.

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"It is not how abundant nor how considerable our catch be, but rather to the sport, and manner in which our quarry, the noble trout is angled."
http://geordietrout.blogspot.com/

They've exchanged several rods and reels for me. No question, no argument. Customer service is outstanding.

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"Take not out your 'ounds on a werry windy day" Surtees.

I agree they provide outstanding customer service.

BK

Not a bad bunch really, called in last week with a broken Greys wading stick lanyard, only a few months old.
Steel cord, and it snapped like cotton, saw James Norris, always a wise move, I chose a new William Joseph one which was approx £11 more, and he wouldn't charge me the difference.
Be nice to them, and they are usually very helpful.
Cheers James.
S.

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"A glint of sun has warmed the air,The flies will soon hatch out, To lure and tempt from their deep lair, The bonnie speckled trout." SKB tackle supporter. I love Furled Leaders.