Hi there,

Just wondering if anyone has previous experience of dealing with Airflo customer service - my ridge line (2-3 months old) snapped as i was taking line from the reel when i was on holiday despite looking, feeling and acting like it was in perfect nick! I just want to know if they're likely to replace it or if I'm going to have to burn all my airflo stuff and start boycotting them

Cheers

I had the same prob ref stuff from Greys a couple of years back sold all my stuff and to this day wont go near there stuff except clothing u,ll prob find due to ur line being a couple of months old they might not do anything but if u dont ask them u,ll never know all they can say is Yes or No I,d give it a go and see what happens

cheers bert

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BIG BOYS BITE

Never had any problems getting replacement line from Airflo.

Exact same thing happened to me Jamie. I sent the broken section back which was about 6inches and they sent me a brand new better model rod the day after they received the broken section. I was still using the rod when it was broken as there was only 6inches missing so now I have 2 rods

Their customer service is good they will replace the line

Airflo are generally good and will replace if the line was faulty. You will probably have to send it to them to prove it wasn't wrapped around a propeller or something else.
If it's a genuine fault they will replace.

Iain

Thanks for the replies, it's really helped put my mind to rest! Airflo are a company I really do like and I was hoping to see positive replies like these, cheers!