Quick word of praise for the Orvis repair centre. Sent my broken rod away, 4 days later a brand new rod arrives. Superb!

thats what i like to hear good service from a top company,purchased a western 3 ,9 and a half last year 7 wt and love it,still have a broken greyflex in cupboard because i found there charges go from 10 or 15 pounds reasonable to 40 in a very short time,to replace a section was unreasonable i even asked in a email why the price had shot up,there reply didnt even answer my question just "its £40 to replace the section" so goodbye Greys hello Orvis.

bent hand winding spindle on battenkill reel. phoned orvis hadn`t got one in stock but dismantled old one. Put in post no charge. That`s why I deal with orvis.

On my third pair of Orvis Pro Guide 3 waders due to leaks in crotch area, bitt of a nuicance but dissapointment lessend by Orvis fantastic service, new pair in post next day no nonsense no questions asked, Great company to deal with. ! I always say you get what you pay for !

Orvis have sorted me out on a couple of occasions great service

Orvis may be expensive but their customer service is 2nd to none

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"Don’t argue with idiots. They drag you down to their level and beat you with experience".Greg King

Have only heard good things about the customer service ,wish they had a shop over here .
Ferg