Just back from a long, very cold day's fishing (caught two lovely rainbows on a black tadpole with a green head) and I'm devastated - I was in such a hurry to get back in the car and get warm that I accidentally closed the boot on my rod, snapping the tip off about six inches from the end.
It's a Greys GS2 9' #6 and I've only had it a few months since first taking up fly fishing in late summer.
I've emailed Greys to see if they can help with a replacement - as it was my fault I'm happy to pay.
Has anyone ever done the same thing? Are Greys usually good on customer service?
What a t*t. Learnt myself a valuable lesson today folks.
Steve

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There's a fine line between fishing and just standing on the shore like an idiot.

i would love to say that greys are good on customer service but my exprience with them has been completely horendous!!
cheers,
Oscar

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http://boatfieldflyfishing.blogspot....ham-water.html

When my Greys broke and it was clearly a faulty rod they got it returned to me within 3 days of sending......

When it was broken and was my fault........it took over a month....

Good luck!!!

Happened to me back in may but with the car door. I had the rod leaning against the side of the door and when I closed the door the rod slipped And broke. Made me feel really stupid and taught me a big lesson.

Like wise car door this year, its hard to describe just how stupid you feel.
Like you have accidently poisoned a trusted old friend or something similar.
I sincerely hope no body tells you to; 'Cheer up its only a fishing Rod'.

Oh, yes, I think a lot of us have been there. Back door of car for me, you feel so stupid, but that's life, Sh*** happens

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Eddie
"We look to Scotland for all our ideas of civilisation."
Voltaire

Greys are horrendous - wanted the same price £30 plus for tip section of g series 9ft whether i'd broken it (i did dropped it and ran car over it!) or it was faulty. Ended up buying a new rod from tackle discount for 50 odd quid (end of g series range prior to GS2). Just as well - i went on to crack middle section in car door - lesson learnt - put the rod away properly and it won't happen again....well maybe...

Oh shine, £36 for the replacement tip
I can get a new Shakespeare Oddysey from GAC for £27 - what do you guys think?

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There's a fine line between fishing and just standing on the shore like an idiot.

Hi Red Devil

I only have Greys rods, various models, and have broken sections to every one. I'm careless but also do a lot of winter fishing when accidents seem to happen.My experience of Grey's service is based on years of broken rods. It used to be £20 per broken section for replacement now its gone from £30 to £40. At £40 you have to ask the question "Is it better to buy another rod?". Some of mine cost over £200 so it's still economic to "buy" another section. It's not a warranty Greys are selling you new sections.
About service this used to be excellent with a rod section coming back within 24 hours of Greys get my broken bits. This is not so now it can take at least 10 to 14 days for a new section to come back.
I have to say I'm devestated when I break a section of one of my well used favourite rods and I am glad there is a replacement option.It's a wonderful feeling when I'm able to put a rod, that is an old friend, back together again and use it.

Black Knight

You sound like trigger out of only fools and horses..........'this is the best broom i've ever had..........it's only had 6 new heads and 7 new handles'.......