I see on here from time to time that GAC get some slating for bad service but credit where credit is due .

I put in an order last Tuesday for a rod and some other bits and pieces and all the items would have been here the Friday if the courier hadn't taken the parcel back to the depot and put it into storage for the weekend saying " consignee is on holiday "

Alex the sales manager was very helpful all along the way in sorting this out , and it turns out there was a free wader bag in with my order that I didn't know I was getting

There was one item that turned out not to be what I thought it was and asked Alex could I send it back for credit on my next order ( value £6.99 ) . He told me not to bother because of the cost of the postage and he would just take that value off my next order , happy days !!

I have used GAC in the past for a few odds and sods and has always been straight forward .

Cheers

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Your fish ----> ><((((º> My fish ----> ><(((((((((º>
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Cheers Danny

Co-Founder of S.S.F.D 2010

Glad to hear you had a good experience from these guys, I had a bad one and never used them again. There are very few places now in the west of Ireland to buy quality fly tying gear, Rod Tye (RIP) had an excellent set up but that's all gone now so I ordered a few capes from them. Two of the capes were absolutly rotton. The thing that annoyed me was that they stank and they were loose ie: no packaging on them. Which means whoever packed them know they were s**t. Anyway there was no issue with getting replacements but it still left a sour taste.

have too agree never had problem with gac always good too deal with free gifts money off and good at taking things back freindly staff and very helpfull dont buy much of line always go to gac as fishing clubs got an account with them and you get 10% back at the end of the year not bad
cheers scott

Never had anything to gripe about with GAC, always been excellent service IMO

When you have one of the biggest & buisiest tackle shops in Europe there are always going to be the odd dodgy order . I have used them for years , mind you a live within 20 miles so no probs but have occasionally ordered off there website and its always been superb service .

I have never found fault with their service in store or inteweb. Only problem is the girlfriend nags when I spend more than 10 mins in the Centre......

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http://img152.imageshack.us/img152/2...fishingpx8.jpg

Sack her mate , simples

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Your fish ----> ><((((º> My fish ----> ><(((((((((º>
__________________

Cheers Danny

Co-Founder of S.S.F.D 2010

I ordered a Pike outfit from GAC and it arrived no probem.

My thinking is:

- internet tackle/tying material retailers in general make more mistakes with my orders than any other internet retail sector I've encountered.

- GAC have made the highest percentage of mistakes in my orders when compared to other tackle retailers. They get it right, say, 80-90% of the time.

- But - GAC have been very good about sorting out their mistakes afterwards, and have done it competently and quickly, which is more than can be said for some. On one occasion, they even called me up a couple of months later to let me know the item that had been out of stock was now back in stock and was sitting on the manager's desk, if I wanted it. Pretty good, I'd say.

I will re-order from them, certainly, because I am confident they will correct their mistakes. But the mistakes are still an irritation. I have three localish shops which are my first ports of call. GAC do have a massive range though and it tempts me back.

Neil

Hey Bareface leave the gf at home or the coffee machines :P yh np with GAC bought a western 3 rod there and got about 25 quid of flytying gear chucked in,was looking for light cahill thread once none in stock so they opened one of there boxed sets of thread and gave me 1 from there,last purchase was a apex vice and i got those spring clip hook holders with a base thrown in ,all in all very happy with them ,except the amount of money i spend in there lol ,top tip allways take a note of what yer going to buy and stick by it