Got this email yesterday from John Norris ... ( ignore the "dear madam" part thats just a weekend thing )

Dear Madam,

Thank you for your order.

Unfortunately the Shakespeare Pflueger President reel and spool which you have ordered are currently out of stock.

I can confirm that the delivery date for this item is 7-10 days.

We will despatch the order as soon as the item becomes available, unless we hear otherwise.

I apologise for any inconvenience which may have been caused.

If you have any queries please do not hesitate to contact me.

Kind Regards,

Jessica
Customer Services
John Norris of Penrith

Tel: 01768864211
Fax: 01768890476
21 Victoria Road
Penrith
Cumbria
CA11 8HP

Was the first thing I read yesterday morning and really pi$$ed me off !! Below is my reply .....

Bang out of order !! You have a web page that allows you to order a product that you do not have in stock !! This should never happen in this day and age .
If you have gone to the trouble of going online with a web page then you should have it running to show the customer the current stock levels or atleast if you have any in stock or not .
I will be putting this up on all the fly fishing forums I am a member of warning others of this situation as it often come up as one thing that every one really hates .

As for any inconvenience ?? Well yes as I have a fishing trip arranged for next week and need this reel and spool for then !! I would say this is very ******** inconvenient wouldn't you ???

I am guessing that you lot do the same as many seem to do , advertise products online that you never actually have in stock , you then take the money for the order then order said product in .

NOT HAPPY !!!

Needless to say I have heard FA back from them

Anyway rant over but feel free to share any other stories like this

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Your fish ----> ><((((º> My fish ----> ><(((((((((º>
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Cheers Danny

Co-Founder of S.S.F.D 2010

Yorkshire Game Angling - I have placed 2 orders of multiple items and each time I've had delivery with a note in saying that some items were out of stock, it doesn't tell you which ones so if it's an order with quite a lot of items I normally have to think hard as to whats missing!

OK they don't charge for those items that are out of stock but I want to know at the point of ordering if any of my items are unavailable - at least then I have the opportunity to order a substitute or shop elsewhere.

I feel your frustration!!

Most unusual for John Norris, I have dealt with them many times in the past and not had a single problem, at least they contacted you, and it was only a one week delay.......normally great service.

Why not get yerself a Trion danny?


Shakespeare Pflueger Trion Fly Reel - 20-30% off UK RRP on all fly fishing reels

Because I have a "few" of them already The one I have ordered is for pike so it is a #10 , the president has more metal machined out of it so therefore keeps the weight down . ( It also looks nicer )

Thanks for the link all the same

---------- Post added at 09:28 AM ---------- Previous post was at 09:24 AM ----------

Well sorry but I don't think that is expectable . It is 7-10days to them , I then have to wait the time it takes to ship to me in Ireland , could be another 4-5 days .

I have dealt with them a few times and this is not the first time it has happened . What makes it worse is they take the money for the goods , there is then a delay while they calculate the shipping , they then sent another invoice and and you then have to make another payment . The time in between the 2 payments was most of the day , so surely they could have known about lack of stock before taking the shipping payment

__________________
Your fish ----> ><((((º> My fish ----> ><(((((((((º>
__________________

Cheers Danny

Co-Founder of S.S.F.D 2010

Dear Mrs Sweenytodd, I have never had mail order from Norris's, as I live within spitting distance of the shop.
I did once order a grizzle cape from them, and two months later cancelled the order, as I was sick of waiting, a week later the shelves were full of them.
I'll call in and give the lovely Jessica a severe bo11ocking for you.
I agree you shouldn't pay for something they don't have, very frustrating, on the whole I like Norris's but this isn't good enough.
S.

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"A glint of sun has warmed the air,The flies will soon hatch out, To lure and tempt from their deep lair, The bonnie speckled trout." SKB tackle supporter. I love Furled Leaders.

Steve Parton has always said ' Customers are murderously accurate at ordering whatever you've run out of ! '

Happens - who can afford full stock cover in these interesting times ? Bennett's of Sheffield ?

However - nobody should cash a cheque or hit a credit card if they have no stock - it is illegal !

Times is getting harder

Be Lucky

Steve P

I've ordered items from John Norris that have been out of stock and they have only charged when the item was dispatched.

its a small world i place an order with YGA on tuesday for fly tying materials.
to the sum of approx £60
items arrived in the office yesterday morning which i had a big cheesy grin on but some missing due to beying out of stock.really ****** me off
wtf is going on

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All my life I've had one dream, to achieve my many goals

I find sweenytodd's post a bit surprising because, like ptfc4171, I have always found John Norris very good. They have advised me by phone on the few occasions when they've have stockouts in respect of my orders, and offered me the choice of waiting, doing a substitution, or accepting a partial delivery.

Do agree though that vendors should be more upfront about unavailabilty - it should be easy with web sites - some are very good about this, some less so.

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"In wine there is wisdom. In beer there is strength. In water there is bacteria." - German proverb
JH based near Southampton