Celtic Flycraft

[Phideaux]

Does anybody have regular dealings with this company? I sent a list of requirements a week ago asking for prices (about £250) and despite having a couple of pleasant chats on the 'phone I've still not had any sort of reply back. I picked them as I particularly wanted to try the range of Knabek barbless hooks, so asked them to supply everything else as well. I could have ordered on-line direct from knabek, but I thought that I'd buy from the UK.

Mistake?

[mot]

Nice chap, shame about the service. Sorry to be blunt but you could be in for a long wait. Don't expect a response to emails/messages either. I won't use them again for that reason.

[Stillwater angler]

Never had a problem, and used them for years. Although i never use email.... only phone.

[Phideaux]

Originally Posted by mot

Nice chap, shame about the service. Sorry to be blunt but you could be in for a long wait. Don't expect a response to emails/messages either. I won't use them again for that reason.

I'll drop them (him) another email to say don't bother, you're obviously too busy to be interested in my £250 and I'll place it directly with the Czeck manufacturer.
What a shame for UK businesses.

[flytier07]

My sympathies. I,ve dealt with him once and that was enough for me. I ordered a pack of coq de leon feathers-too eight weeks it took, but my persistence paid off-this after it was twice claimed the items had already been sent. Not much for customer services this firm.

[Stillwater angler]

Oh, and every order i've placed has been recieved the following day .

[flytier07]

Originally Posted by Stillwater angler

Oh, and every order i've placed has been recieved the following day .

It looks like you were lucky then!

[Stillwater angler]

Originally Posted by flytier07

It looks like you were lucky then!

No, not really !

I've bought certain products from John for many years....... and never had a problem

[bear]

Always spot on service for me too

[splashtestdummy]

...and me!

Perhaps give him another call and aim to express your distaste in a reasonable way ... the fella is human, perhaps doesn't realise he's missing the mark?

...he might have an inbox like mine; I get 50 e-mails by lunch time every day, despite unsubscribing and using spam filters etc.

A £250 'enquiry' ? - hmm, I get 'enquiries' a bit like that, people who turn out to be searching the world to save themselves a percent but happy to have you spend a day advising them ... yep, perhaps he's sussed that people who have a tendency to dis' folks on forums are not worth the time and effort?

Empathy, empathy ... they've all got it infamy!